Has your Windows XP computer ever froze or hanged in the middle of shutting down? In order for all system settings and changes made in the last session to be saved properly and without error, Windows needs to shutdown following a certain protocol. If there is an issue with the regular shutdown procedure of Windows, you may lose some of the data you were working with or some critical Windows files.

There could be several reasons Windows XP is shutting down incorrectly. Most often, these issues are related to drivers conflicting with the typical shut down process. Some devices may not be aware of a shutdown if an old driver has not been updated to comply with updates to Windows that may alter the shutdown procedure. Other issues can occur from a known and documented driver issue with Roxio Easy CD / Direct CD application and a known and documented driver issue with InterLok software. Additionally there is an issue acknowledged by Microsoft for which a solution has been developed. To troubleshoot your issue, continue reading.

Improper Shutdown Due to Out-of-Date Drivers

You should verify that all of your drivers are up-to-date and obtain the latest drivers for the out-of-date devices. You can obtain the latest drivers by visiting your device manufacturers website and download them for free. You will have to unzip the driver package and will likely have to manually install it and register the new driver with the Windows registry.

If you're not really sure how to obtain the latest drivers or how to install them, DriverUpdate is a great tool that will automate the whole process for you. ( click here to download DriverUpdate )

Improper Shutdown Due to Conflicting Roxio Application

Another known issue with Windows XP improper shutdowns is with the Roxio Easy CD / Direct CD application. Drivers associated with this application have been known to cause issues with most currently updated Windows XP machines. Roxio has discontinued their support of this issue and the driver that corrects the issue may no longer be available. In this case, the only optionis to uninstall the application or to upgarde to the more current version of Roxio that contains the appropriate driver.

Visit Roxio's website for support.

Improper Shutdown Due to Conflicting InterLok Application

This shutdown issue is similar to the Roxio conflict in that both of these applications posess drivers that did not comply with the Windows XP shutdown procedure. These erroneous drivers caused the system to freeze or hang up. The issue with this driver has also been acknowledged by InterLok and can be obtained freely from their website... HERE.

  • Click the Windows button under Download Driver visible at the top right on the PACE home page.

  • Accept the download and run it once it is finished.

  • The installer will guide you through the process.

  • Reboot your computer once the installer is finished.

Improper Shutdown Due to Inherent Windows Error

If all of your drivers are up-to-date and you don't have any Roxio software or have already updated your Roxio software and you are still experiencing this issue then it is likely that you don't have Service Pack 1 installed. Service Pack 1 for Windows XP corrected XP's inherent shutdown errors and provided increased stability to Windows XP. If you are uncertain if you have the latest updates from Microsoft, you can take the following steps to find out...

  • Click Start

  • Click Control Panel

  • Double-Click System

    In this window you should be able to see if you have any service packs installed. Look under the General section to see if anything about Service Packs are listed. You should have Service Pack 3. If you do not have Service Pack 3 or do not have any Service Packs, you need to download and install them right away as they will not only solve the issue you are experiencing but patch known security holes in Windows XP.

  • Click OK

  • Now back in the Control Panel, Double-Click on Automatic Updates

  • Make sure that you are configured to receive updates automatically.

  • Click the Windows Update Website link at the bottom of this window to get the latest updates immediately.

  • Click the Express button on the page you are taken to.

  • Windows will guide you through the rest of the process.

  • Reboot your computer once all of the updates have been downloaded and installed.

These are some of the most common causes of shutdown problems with Windows XP. If a certain program not listed in this tutorial or an unknown error is hindering your shutdown. Let us know and we'll provide a solution for you!

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