Has your Windows XP computer ever froze or hanged in the
middle of shutting down? In order for all system settings and changes
made in the last session to be saved properly and without error,
Windows needs to shutdown following a certain protocol. If there is
an issue with the regular shutdown procedure of Windows, you may lose
some of the data you were working with or some critical Windows
There could be several reasons Windows XP is shutting
down incorrectly. Most often, these issues are related to drivers
conflicting with the typical shut down process. Some devices may not
be aware of a shutdown if an old driver has not been updated to
comply with updates to Windows that may alter the shutdown procedure.
Other issues can occur from a known and documented driver issue with
Roxio Easy CD / Direct CD application and a known and documented
driver issue with InterLok software. Additionally there is an issue
acknowledged by Microsoft for which a solution has been developed. To
troubleshoot your issue, continue reading.
Shutdown Due to Out-of-Date Drivers
You should verify that all of your drivers are
up-to-date and obtain the latest drivers for the out-of-date devices.
You can obtain the latest drivers by visiting your device
manufacturers website and download them for free. You will have to
unzip the driver package and will likely have to manually install it
and register the new driver with the Windows registry.
If you're not really sure how to obtain the latest
drivers or how to install them, DriverUpdate is a great tool that will
automate the whole process for you. ( click here to download DriverUpdate )
Shutdown Due to Conflicting Roxio Application
Another known issue with Windows XP improper shutdowns
is with the Roxio Easy CD / Direct CD application. Drivers associated
with this application have been known to cause issues with most
currently updated Windows XP machines. Roxio has discontinued their
support of this issue and the driver that corrects the issue may no
longer be available. In this case, the only optionis to uninstall the
application or to upgarde to the more current version of Roxio that
contains the appropriate driver.
Roxio's website for support.
Shutdown Due to Conflicting InterLok Application
This shutdown issue is similar to the
Roxio conflict in that both of these applications posess drivers that
did not comply with the Windows XP shutdown procedure. These
erroneous drivers caused the system to freeze or hang up. The issue
with this driver has also been acknowledged by InterLok and can be
obtained freely from their website... HERE.
Click the Windows
button under Download Driver
visible at the top right on the PACE home page.
Accept the download and run it once it is finished.
The installer will guide you through the process.
Reboot your computer once the installer is finished.
Shutdown Due to Inherent Windows Error
If all of your drivers are up-to-date and you don't have
any Roxio software or have already updated your Roxio software and
you are still experiencing this issue then it is likely that you
don't have Service Pack 1 installed. Service Pack 1 for Windows XP
corrected XP's inherent shutdown errors and provided increased
stability to Windows XP. If you are uncertain if you have the latest
updates from Microsoft, you can take the following steps to find
Click Control Panel
In this window you should be able to see if you have
any service packs installed. Look under the General
section to see if anything about Service Packs are listed. You
should have Service Pack 3. If you do not have Service Pack 3 or do
not have any Service Packs, you need to download and install them
right away as they will not only solve the issue you are
experiencing but patch known security holes in Windows XP.
Now back in the Control Panel, Double-Click on
Make sure that you are configured to receive updates
Click the Windows Update Website
link at the bottom of this window to get the latest updates
Click the Express
button on the page you are taken to.
Windows will guide you through the rest of the process.
Reboot your computer once all of the updates have been
downloaded and installed.
These are some of the most common causes of shutdown
problems with Windows XP. If a certain program not listed in this
tutorial or an unknown error is hindering your shutdown. Let us know
and we'll provide a solution for you!